Refund policy

30-Day Return Policy

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • It must include original packaging and tags

  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, please contact us at info@urbancartgoods.com.

Once your return request is reviewed and approved:

  • You’ll receive return instructions, including the return shipping address

  • If applicable, a return shipping label will be provided

⚠️ Important: Items sent back without prior approval will not be accepted.

Please note: Return addresses may vary depending on the product and supplier fulfillment location.

Damages & Order Issues

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at info@urbancartgoods.com so we can resolve the issue promptly.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale or clearance items

  • Gift cards

  • Custom or personalized products

  • Personal care or hygiene products

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, feel free to contact us before requesting a return.

Exchanges

The fastest way to receive a replacement item is to:

  1. Return the original item (once approved)

  2. Place a new order for the desired item

This ensures quicker processing and delivery.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must:

  • Be unused and unworn

  • Be in original packaging with tags

  • Include proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes up to 10 business days

  • Bank or payment provider processing times may vary

If more than 15 business days have passed since approval, please contact us at info@urbancartgoods.com.

Need Help?

If you have any questions regarding returns, refunds, or eligibility, our support team is happy to help at info@urbancartgoods.com.